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September 13, 2016 4:44 PM

Text to 911

Madison County has now implemented and is currently using the text to 911 feature for our county. In order for a cell phone to be utilized for a Text to 911 it must have SMS (Short Message Service) capability and it must be activated. There is no charge to the customer’s bill for SMS/Text to 911. Currently, videos, photos and other digital files cannot be sent or received.

If you are in an area where Text to 911 is not available, or the cell phone carrier has not offered text to 911, the consumer will receive an automatic “Bounce-Back” message relayed by the wireless carrier. This message is intended to alert the consumer to this fact by stating, “Please make a voice call to 911. There is no text service to 911 available at this time.”

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